return policy

Return & Refund Policy

At Real Savings Online, we want you to be completely satisfied with your everyday essentials. However, we understand that sometimes things don’t work out as planned. If you are not entirely happy with your purchase, we are here to help. Please review our return policy below to understand how we process returns and refunds.

Our Return Window: We offer a 14 Day return policy from the date of delivery. If 14 days have passed since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Returns: To be eligible for a return, your item must meet the following conditions:

The item must be unused, in the same condition that you received it, and in its original packaging.
You must have the receipt or proof of purchase (order number).
Note on Everyday Items: Because we sell daily use goods, items that have been opened, used, or consumed (such as personal care products, cleaning supplies, or food items) cannot be returned for hygiene and safety reasons, unless they arrived damaged or defective.

Non-Returnable Items: Certain types of items are exempt from being returned:

Perishable goods (such as food, flowers, or newspapers).
Intimate or sanitary goods, hazardous materials, or flammable liquids.
Clearance, final sale, or heavily discounted items marked as "Non-Returnable."

How to Initiate a Return: To start a return, please follow these simple steps:

Contact Us: Email our support team at returns@realsavingsonline.com with your Order Number and the reason for the return.
Receive Approval: Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and the return shipping address. (Note: Returns sent without an RMA will not be accepted).
Ship the Item: Carefully pack the item in its original packaging and ship it to the provided address.

Return Shipping Costs

Defective/Damaged Items: If your item arrived damaged, defective, or if we sent the wrong item, Real Savings Online will cover the return shipping costs.
Change of Mind/Buyer's Remorse: If you are returning an item because you changed your mind, ordered the wrong size, or no longer need it, the customer is responsible for paying the return shipping costs. Shipping costs are non-refundable.

Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [e.g., 5 to 7 business days].
Please note that it may take some time for your bank or credit card company to process and post the refund to your account.

Late or Missing Refunds: If you haven’t received your refund yet, first check your bank account again. Then, contact your credit card company and your bank, as there is often processing time before a refund is officially posted. If you have done all of this and still have not received your refund, please contact us at refunds@realsavingsonline.com

Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the exact same product due to damage, contact us at returns@realsavingsonline.com to arrange the exchange.

Contact Us If you have any questions about our Return and Refund Policy, please contact our customer support team:

Email: returns@realsavingsonline.com
Local Phone: (470) 576-0576
Hours of Operation: Monday - Friday, 9 AM - 5 PM EST